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Chapter 3- Audio Only Basic Configuration and Operation
3-78
Requesting Help
A participant can request help using the appropriate DTMF code from
his/her touch tone telephone or the endpoint’s DTMF input device. The
participant can request Individual Assistance (default DTMF code *0) or
Conference Assistance (default DTMF code 00).
Participants in Entry Queues who failed to enter the correct destination
conference ID or the conference password will wait for operator
assistance (provided that an Operator conference is active).
Participant who is waiting for User (Operator) Assistance is displayed
with the following icons in the Status column of the Participants pane.
Awaiting Individual Assistance – The participant has requested
the user’s (operator’s) assistance.
Awaiting Conference Assistance – The participant has requested
the user’s (operator’s) assistance for the conference. This usually
means that the RMX user (operator) has been requested to join the
conference.
- Version 1
- 1
- Trademark Information 2
- Patent Information 2
- Regulatory Notices 3
- Table of Contents 10
- System Overview 11
- System Capacities 13
- Chapter 1-System Overview 14
- RMX Audio Only Main Features 16
- IVR-Enabled Conferencing 17
- Entry Queue 17
- Connection Methods 18
- Cascading Conferences 18
- Security 19
- Application features 20
- Card Configuration Modes 21
- Prerequisites 21
- Workstation Requirements 22
- First Time Installation and 31
- Configuration 31
- Preparations 32
- ISDN/PSTN Services 34
- Unpacking the RMX 35
- Attention: 37
- Settings on the USB Key 38
- Installing the RMX 1500 39
- Installing the RMX 2000 42
- •Power cable 43
- •LAN cable to LAN 2 Port 43
- •E1/T1 Cables to PRI Ports 43
- Installing the RMX 4000 44
- Power Cables 45
- Obtaining the Activation Key 50
- PSTN Network Service Settings 52
- Fast Configuration Wizard 53
- 2 Click Next 54
- 4 Click Next 55
- Service dialog box 61
- 18 Click Next 62
- 20 Click Next 64
- Attached 67
- User Definition 71
- Audio Only Basic 77
- Configuration and 77
- Operation 77
- Starting the RMX Web Client 78
- RMX Web Client 81
- Conferences List 82
- List Pane 83
- RMX Management 83
- Status Bar 83
- MCU State 85
- Address Book 86
- Conference Templates 87
- Customizing the Main Screen 89
- Toolbar View 90
- List View 90
- Toolbar View Button 90
- List View Button 90
- The new position of the 91
- Networks icon 91
- Resource Management 92
- Resource Capacity Modes 93
- Fixed Resource Capacity 94
- Resource Maximum from License 95
- Resource Report 96
- 8 Occupied Audio 98
- Resources 98
- 64 Free Audio 98
- Meeting Rooms 99
- Starting a Conference 100
- General Tab 102
- Participants Tab 106
- IP Participant 110
- ISDN/PSTN Participant 110
- Information Tab 115
- Starting a Reservation 117
- Meeting Invitation 121
- Connecting to a Conference 122
- H.323 Participants 123
- SIP Participants 123
- ISDN/PSTN Participants 123
- Entry Queue Access 125
- ISDN and PSTN Participants 126
- Dial-out Participants 127
- General Monitoring 128
- Multi Selection 129
- Conference Level Monitoring 130
- Secured Conference Monitoring 133
- Participant Level Monitoring 134
- Conferences 137
- Moving Participants 139
- Copy and Paste Conference 141
- Copy Conference 141
- Paste Conference 142
- Paste Conference As 143
- Participant Level Operations 145
- Copy Participant 147
- Cut Participant 148
- Paste Participant 149
- Paste Participant As 150
- Requesting Help 154
- Glossary 155
- Chapter A-Glossary 156
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