Polycom 7000 Manual de usuario

November, 2008 Edition1725-40075-001 Rev. BSIP 3.1.1User Guide for thePolycom® SoundStation® IP 7000 PhoneSIP 3.1.1

User Guide for the Polycom SoundStation IP 7000 Phone1 - 2To read about how to change the settings on your phone, see Chapter 2, Customizing Your Phon

User Guide for the Polycom SoundStation IP 7000 Phone4 - 14Forwarding Calls When Your Phone is Connected to a Polycom HDX SystemYou cannot forward vid

Using the Advanced Features of Your Phone4 - 15The following figure shows an audio-only conference. The handset icon, , displays when all conference

User Guide for the Polycom SoundStation IP 7000 Phone4 - 162. Place a call to the second person:a To place a video call, press the Add Video soft key.

Using the Advanced Features of Your Phone4 - 17During a video conference:• The Hold and Split soft keys are not available. You cannot place the confe

User Guide for the Polycom SoundStation IP 7000 Phone4 - 18Showing Content When Your Phone is Connected to a Polycom HDX SystemA Content soft key disp

Using the Advanced Features of Your Phone4 - 19Handling Computer or Mobile Audio When Your Phone is Connected to a Polycom HDX SystemWhen your phone

User Guide for the Polycom SoundStation IP 7000 Phone4 - 20Using Buddy ListsA buddy list is a list of users/devices whose status, or “presence,” you c

Using the Advanced Features of Your Phone4 - 212. Scroll to the status you want, and then press Select.3. Press to return to the idle screen.The fo

User Guide for the Polycom SoundStation IP 7000 Phone4 - 222. Scroll to find the contact. Or, search for the contact (see Searching for Contacts in Yo

Using the Advanced Features of Your Phone4 - 23To block or unblock a contact from viewing your status:1. Press the Dir soft key, and then select Cont

Getting Started with Your Phone1 - 3• Multi-Interface Module Package with:— Multi-Interface Module— 12-foot Network Cable (10-pin)— Power Adapter— Re

User Guide for the Polycom SoundStation IP 7000 Phone4 - 24Using your Blocked List to Unblock ContactsYou can use your Blocked List to unblock a conta

Using the Advanced Features of Your Phone4 - 25To monitor a contact in your buddy list:>>Do one of the following:— From the idle screen, press

User Guide for the Polycom SoundStation IP 7000 Phone4 - 26To add a contact to your buddy list:1. Press , and then choose Features > Presence >

Using the Advanced Features of Your Phone4 - 27To restart the phone:1. Press , and then select Settings > Basic > Restart Phone.The Restart Ph

User Guide for the Polycom SoundStation IP 7000 Phone4 - 28

5 - 15Troubleshooting Your PhoneThis chapter contains general troubleshooting information to help you solve any problems you might encounter when you

User Guide for the Polycom SoundStation IP 7000 Phone5 - 2Installation ConfigurationSymptom Problem Corrective ActionThe display shows:“General config

Troubleshooting Your Phone5 - 3Power and StartupSymptom Problem Corrective ActionThe display shows:“Network Link is Down” The network cable is not pr

User Guide for the Polycom SoundStation IP 7000 Phone5 - 4ControlsSymptom Problem Corrective ActionThe dial pad does not work. The dial pad on the pho

Troubleshooting Your Phone5 - 5Access to Screens and SystemsSymptom Problem Corrective ActionThere is no response when you press a feature key.The ph

User Guide for the Polycom SoundStation IP 7000 Phone1 - 4The following figure shows how to connect the phone to the network using a PoE source.To con

User Guide for the Polycom SoundStation IP 7000 Phone5 - 6CallingSymptom Problem Corrective ActionThere is no dial tone. Power is not correctly applie

Troubleshooting Your Phone5 - 7DisplaysAudioTesting Phone HardwareYour system administrator may ask you to access a diagnostics menu on your phone to

User Guide for the Polycom SoundStation IP 7000 Phone5 - 8

Safety Notices – 1Safety NoticesService AgreementsPlease contact your Polycom Authorized Reseller for information about service agreements applicable

User Guide for the Polycom SoundStation IP 7000 PhoneSafety Notices – 2Polycom Limited Warranty and Limitation LiabilityLIMITED WARRANTY. Polycom warr

Safety NoticesSafety Notices – 3Safety and CompliancePart 15 FCC RulesThis device is compliant with Part 15 of the FCC Rules. Operation is subject to

User Guide for the Polycom SoundStation IP 7000 PhoneSafety Notices – 4Safety and Compliance (continued)WARNING Electrical SafetyTo avoid electric sho

Index – 1IndexSymbols# key, page down shortcut 1–20* key, page up shortcut 1–20Numerics2.5mm audio connector 1–9, 1–10, 2–12AAC power 1–4, 1–5, 1–6AC

User Guide for the Polycom SoundStation IP 7000 PhoneIndex – 2contact directory, managing 2–17contact directory, searching for contacts in 2–23contact

IndexIndex – 3Microsoft Office Live Communications Server 2005 4–20, 4–21, 4–25missed calls list 2–14mobile audio, using with video endpoint 4–19mobi

Getting Started with Your Phone1 - 5The following figure shows how to connect the phone to an AC power source.To connect the phone to an AC power sou

User Guide for the Polycom SoundStation IP 7000 PhoneIndex – 4Ttesting phone hardware 5–7text, entering and deleting 1–20, 1–21time and date display,

User Guide for the Polycom SoundStation IP 7000 Phone1 - 6The following figure shows how to connect the phone to an AC power source and the Multi-Inte

Getting Started with Your Phone1 - 7Before you connect two phones together, make sure you have the optional Multi-Interface Module Package (containin

User Guide for the Polycom SoundStation IP 7000 Phone1 - 86. To connect phones, plug one end of the Console Interconnect Cable into one of the microph

Getting Started with Your Phone1 - 9The following figure shows a two phone setup with a SoundStation IP 7000 extended microphone. You would attach a

User Guide for the Polycom SoundStation IP 7000 Phone1 - 10• Audio connectors and ports on the Multi-Interface Module—to connect wireless (lapel) micr

Getting Started with Your Phone1 - 11To connect to audio from a mobile phone:>>Connect one end of the optional Mobile Phone Cable to the headse

Polycom Inc.4750 Willow RoadPleasanton, CA 94588-2708USANo part of this document may be reproduced or transmitted in any form or by any means, electro

User Guide for the Polycom SoundStation IP 7000 Phone1 - 12Before you set up your phone to connect to a Polycom HDX system, make sure you have the opt

Getting Started with Your Phone1 - 133. Connect one end of the Polycom HDX Microphone Cable into an available microphone connector on your phone, and

User Guide for the Polycom SoundStation IP 7000 Phone1 - 14Registering the PhoneGenerally, your phone will be deployed with multiple other phones. In

Getting Started with Your Phone1 - 15Features of the PhoneThe following figure shows the primary hardware features of your phone console.22331Feature

User Guide for the Polycom SoundStation IP 7000 Phone1 - 16The following figure shows the primary components on your phone console:.891011121234567Ite

Getting Started with Your Phone1 - 174 End Call key Ends a call.5 Select key Allows you to:• Select a field of displayed data• Enable or disable fiel

User Guide for the Polycom SoundStation IP 7000 Phone1 - 18Understanding IconsIconLine, Call State, or Indicator DescriptionActive call using Polycom®

Getting Started with Your Phone1 - 19Presence Identifies the status of a buddy in your Buddy Status list. See Using Buddy Lists on page 4-20.—Online—

User Guide for the Polycom SoundStation IP 7000 Phone1 - 20Navigating Menus and Entering DataTo navigate menus and enter data, use the following tips.

Getting Started with Your Phone1 - 21Enter numbers, uppercase characters, or lowercase charactersPress the 1/A/a soft key one or more times.The forma

iiiAbout This GuideThank you for choosing the Polycom® SoundStation® IP 7000 conference phone. This conference phone provides multi-person audio and v

User Guide for the Polycom SoundStation IP 7000 Phone1 - 22

2 - 12Customizing Your PhoneYou can customize your SoundStation IP 7000 conference phone by adjusting certain settings, including time and date, langu

User Guide for the Polycom SoundStation IP 7000 Phone2 - 2Updating PreferencesThe Preferences menu allows you to customize the language that displays

Customizing Your Phone2 - 3To change the language:1. Press , and then select Settings > Basic > Preferences > Language.The Language screen

User Guide for the Polycom SoundStation IP 7000 Phone2 - 4To display a new time format:1. Press , and then select Settings > Basic > Preference

Customizing Your Phone2 - 5To disable the time and date display:1. Press , and then select Settings > Basic > Preferences > Time & Date

User Guide for the Polycom SoundStation IP 7000 Phone2 - 6Updating the Display ContrastTo adjust the contrast on the phone display:1. Press , and the

Customizing Your Phone2 - 7If you do not press any keys on the phone, after 20 seconds of the backlight turning on, the backlight dims (or changes) t

User Guide for the Polycom SoundStation IP 7000 Phone2 - 85. Select Backlight Idle Intensity.The Backlight Idle Intensity screen displays.6. Scroll to

Customizing Your Phone2 - 9Selecting a Different Ring Tone for Your PhoneYou can choose a unique ring tone for your phone to identify it when it ring

User Guide for the Polycom SoundStation IP 7000 Phoneiv

User Guide for the Polycom SoundStation IP 7000 Phone2 - 10To set a distinctive ring tone for a contact:1. Press , and then select Features > Cont

Customizing Your Phone2 - 11Updating Audio Quality and CapabilitiesYou can adjust the audio quality of your phone, and enable auxiliary audio compone

User Guide for the Polycom SoundStation IP 7000 Phone2 - 12or— To adjust the bass control, scroll to Bass EQ, and then press Select.The Bass EQ screen

Customizing Your Phone2 - 13To enable or disable wireless (lapel) microphones:1. Press , and then select Settings > Basic > Audio > Auxilia

User Guide for the Polycom SoundStation IP 7000 Phone2 - 142. Do one of the following:— To enable recording devices or computers to record phone calls

Customizing Your Phone2 - 15The following figure shows what the idle screen looks like when you miss a call.Viewing Call ListsYou can access missed,

User Guide for the Polycom SoundStation IP 7000 Phone2 - 16To manage a call list:1. Press the Dir soft key, and then select Call Lists.The Call Lists

Customizing Your Phone2 - 17— To view and manage a call list, scroll to either Missed Calls, Received Calls or Placed Calls, and then press Select. Y

User Guide for the Polycom SoundStation IP 7000 Phone2 - 18To view your local Contact Directory:>>Do one of the following:— Press , and then se

Customizing Your Phone2 - 19Adding Contacts to Your Local Contact DirectoryYou can add contacts to your local Contact Directory in the following ways

vContentsAbout This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iiiChanges to this Guide . . . . . . . . . . . . . . . .

User Guide for the Polycom SoundStation IP 7000 Phone2 - 203. Enter the contact information. To move between fields, use the Up and Down scroll keys.

Customizing Your Phone2 - 21— (Optional.) Set the Ring Type.For information on setting the ring type, see Updating the Ring Tone on page 2-8.— (Optio

User Guide for the Polycom SoundStation IP 7000 Phone2 - 22Adding Contacts to Your Local Contact Directory From a Corporate DirectoryYou can save any

Customizing Your Phone2 - 234. To save the contact to the local Contact Directory, press the Save soft key.“Saved” displays on the screen. Only the f

User Guide for the Polycom SoundStation IP 7000 Phone2 - 242. Press the Search soft key. Then, enter the first few characters of the contact’s first o

Customizing Your Phone2 - 25To search for a contact in the Corporate Directory:1. Press the Dir soft key, and then select Corporate Directory.The Cor

User Guide for the Polycom SoundStation IP 7000 Phone2 - 26Updating Contacts in Your Local Contact DirectoryYou can update information for contacts in

Customizing Your Phone2 - 27Deleting Contacts From Your Local Contact DirectoryYou can delete contacts from your local Contact Directory. You cannot

User Guide for the Polycom SoundStation IP 7000 Phone2 - 28Managing Incoming CallsYou can manage incoming calls from the contacts in your local Contac

Customizing Your Phone2 - 293. Press the Edit soft key.The Edit Contact screen displays.4. Scroll to the Auto Reject field and change the Auto Reject

User Guide for the Polycom SoundStation IP 7000 PhoneviUpdating the Ring Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

User Guide for the Polycom SoundStation IP 7000 Phone2 - 303. Press the Edit soft key.The Edit Contact screen displays.4. Scroll to the Divert Contact

Customizing Your Phone2 - 31The following figure shows the shared line icon at the top left of the screen.The shared line icon changes to a moving ic

User Guide for the Polycom SoundStation IP 7000 Phone2 - 32

3 - 13Using the Basic Features of Your PhoneYour SoundStation IP 7000 conference phone is designed to be used like a regular conference phone on a pub

User Guide for the Polycom SoundStation IP 7000 Phone3 - 2Placing CallsYou can place a call off-hook (with a dial tone) or on-hook (without a dial ton

Using the Basic Features of Your Phone3 - 3To place a call off-hook (to dial a phone number, IP address, or URL):1. Press or the New Call soft key.T

User Guide for the Polycom SoundStation IP 7000 Phone3 - 4— To dial a URL:a Press the URL soft key.The (123) Enter number screen displays.b Press the

Using the Basic Features of Your Phone3 - 5Placing Calls Using Speed DialUse a speed dial index number for quick dialing. Speed dial index numbers ar

User Guide for the Polycom SoundStation IP 7000 Phone3 - 62. Do one of the following:— Enter the speed dial index number.or— If the contact you want t

Using the Basic Features of Your Phone3 - 7Muting the MicrophoneTo mute the microphone:>>During a call, press . The LEDs glow red, and the mut

ContentsviiHolding and Resuming Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15Splitting Conferences . . . . . . . . . . . .

User Guide for the Polycom SoundStation IP 7000 Phone3 - 8To redial a previously dialed number:1. Press the Dir soft key, and then select Call Lists &

Using the Basic Features of Your Phone3 - 9Hosting Conference CallsYou can create a conference with up to two other people using the phone’s local co

User Guide for the Polycom SoundStation IP 7000 Phone3 - 10Setting Up a Conference Using the Conference Key or Soft KeyTo set up a conference using th

Using the Basic Features of Your Phone3 - 11Setting Up a Conference With an Active Call and a Call on HoldIf you are currently in an active call, and

User Guide for the Polycom SoundStation IP 7000 Phone3 - 12To manage a conference:>>From the Active:Conference screen, press the Manage soft key

Using the Basic Features of Your Phone3 - 13The following figure shows the far mute feature applied to James Smith. The “far mute” icon displays next

User Guide for the Polycom SoundStation IP 7000 Phone3 - 14The following figure shows James Smith on hold. The “on hold” icon displays next to his nam

Using the Basic Features of Your Phone3 - 15To display information about a conference call participant:1. From the Manage Conference screen, scroll t

User Guide for the Polycom SoundStation IP 7000 Phone3 - 16From the Hold:Conference screen, you can do the following:• To resume the conference call,

Using the Basic Features of Your Phone3 - 17• Blind transfer—The call is automatically transferred after you dial the number of the person to whom yo

User Guide for the Polycom SoundStation IP 7000 PhoneviiiForwarding Calls When Your Phone is Connected to aPolycom HDX System . . . . . . . . . . .

User Guide for the Polycom SoundStation IP 7000 Phone3 - 18Performing a Blind TransferWhen you use a blind transfer, you transfer a call without speak

Using the Basic Features of Your Phone3 - 19Forwarding CallsYou can set up your phone to forward incoming calls to another person (static forwarding)

User Guide for the Polycom SoundStation IP 7000 Phone3 - 203. Do one of the following:— If you selected Always, enter a number to forward all incoming

Using the Basic Features of Your Phone3 - 21Forwarding Calls DynamicallyYou can manually forward a call to another number while your phone rings.To f

User Guide for the Polycom SoundStation IP 7000 Phone3 - 22To enable and disable Do Not Disturb:1. Press , and then select Features.The Features scre

Using the Basic Features of Your Phone3 - 23Managing Speed Dial EntriesUse the speed dial feature for fast, automated dialing. To use speed dial, you

User Guide for the Polycom SoundStation IP 7000 Phone3 - 243. Scroll to Speed Dial Index, and then update the speed dial index number. Use the <<

4 - 14Using the Advanced Features of Your PhoneThis chapter provides operating instructions for the advanced features of your SoundStation IP 7000 con

User Guide for the Polycom SoundStation IP 7000 Phone4 - 2If you connect your computer calling application or mobile phone to your conference phone wh

Using the Advanced Features of Your Phone4 - 3The computer or mobile audio automatically becomes the active call, and you can hear any audio associat

1 - 11Getting Started with Your PhoneThis chapter provides basic installation instructions and information for obtaining the best performance from you

User Guide for the Polycom SoundStation IP 7000 Phone4 - 4The conference phone screen shows a computer or mobile audio source. The LEDs blink green to

Using the Advanced Features of Your Phone4 - 5Ending Computer or Mobile AudioTo remove the computer or mobile audio source, disconnect the Computer C

User Guide for the Polycom SoundStation IP 7000 Phone4 - 6The following figure shows the Join soft key that displays when there is an active conferenc

Using the Advanced Features of Your Phone4 - 7Using the Phone When it is Connected to a Polycom HDX SystemYou can set up your phone with a Polycom HD

User Guide for the Polycom SoundStation IP 7000 Phone4 - 8The following figure shows a video call to Jacklyn Smith.The following figure shows an activ

Using the Advanced Features of Your Phone4 - 9Placing Calls When Your Phone is Connected to a Polycom HDX SystemYou can place a call when your phone

User Guide for the Polycom SoundStation IP 7000 Phone4 - 10To enter the letters that display on a number key, press the number key one or more times.F

Using the Advanced Features of Your Phone4 - 11The following figure shows a video call and an audio-only call on hold.Placing Calls When You Have an

User Guide for the Polycom SoundStation IP 7000 Phone4 - 12To answer an incoming call:>>Press or the Answer soft key. For more information, see

Using the Advanced Features of Your Phone4 - 13To answer a call when you have an active call:>>Do one of the following:— If you have a video ca