Polycom 3725-77601-001H Manual de usuario

[Type the document title]Polycom Document Title 16.2.4 | June 2013 | 3725-77601-001H Polycom® CMA® System Operations Guide

Polycom CMA System Operations Guide x Polycom, Inc. 17 MCU Bridge Device Details . . . . . . . . . . . . . . . . . . . . . . . 245MCU H.320 Service

Polycom CMA System Operations Guide 80 Polycom, Inc. 5 Click Delete to confirm the deletion.The conference is deleted. For future conferences, the sys

Polycom, Inc. 81 8Conference and Participant DetailsThis chapter lists the conference and participant detail fields for reference. It includes:• Con

Polycom CMA System Operations Guide 82 Polycom, Inc. Duration For a scheduled conference, how long the conference is scheduled to last.For a completed

Conference and Participant DetailsPolycom, Inc. 83 Conference FeaturesThe Conference Features section has these fields.Audio Algorithm For a confer

Polycom CMA System Operations Guide 84 Polycom, Inc. Bridge (MCU) FeaturesThe Bridge (MCU) Features section, which applies only for conferences that u

Conference and Participant DetailsPolycom, Inc. 85 Participants ListThe Participants section has these fields.Meet Me per Conf Whether or not the a

Polycom CMA System Operations Guide 86 Polycom, Inc. Participant DetailsThe Participant Details section has these fields.Section DescriptionName The p

Conference and Participant DetailsPolycom, Inc. 87 Participant SettingsThe Participant Settings dialog box has these fields.If you select a Dial Op

Polycom CMA System Operations Guide 88 Polycom, Inc. Country (H.320 dial type only) The country to which the system will dial out to the participantAr

Polycom, Inc. 89 9Endpoint Management OverviewThis chapter provides an overview of the Polycom® Converged Management Application™ (CMA®) system’s end

ContentsPolycom, Inc. xi Assign Users Roles and Endpoints . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272View the List of User Roles

Polycom CMA System Operations Guide 90 Polycom, Inc. • Automatic Software Update—Displays the list of dynamically managed endpoints eligible for autom

Endpoint Management OverviewPolycom, Inc. 91 The Endpoint list in this view has these fields.Field DescriptionFilter Use the filter choices to disp

Polycom CMA System Operations Guide 92 Polycom, Inc. Actions in the Monitor ViewBesides providing access to the endpoint views, the Actions section of

Endpoint Management OverviewPolycom, Inc. 93 For information about these endpoint actions, see “Endpoint and Peripheral Management Operations” on p

Polycom CMA System Operations Guide 94 Polycom, Inc. The Peripherals list in this view has these fields.Actions in the Peripheral ViewBesides providin

Endpoint Management OverviewPolycom, Inc. 95 Bundled Provisioning ViewUse the Bundled Provisioning View to see the list of provisioning bundles ava

Polycom CMA System Operations Guide 96 Polycom, Inc. Actions in the Bundled Provisioning ViewThe Actions section of the Bundled Provisioning View may

Endpoint Management OverviewPolycom, Inc. 97 Actions in the Automatic Provisioning View Because automatic provisioning is managed by the endpoint,

Polycom CMA System Operations Guide 98 Polycom, Inc. Actions in the Scheduled Provisioning ViewBesides providing access to the endpoint views, the Act

Endpoint Management OverviewPolycom, Inc. 99 You can perform these operations on multiple endpoints at the same time. To select multiple endpoints,

Polycom CMA System Operations Guide xii Polycom, Inc. Dashboard Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Polycom CMA System Operations Guide 100 Polycom, Inc. Actions in the Automatic Software Update View Because automatic (pull) software update is manage

Endpoint Management OverviewPolycom, Inc. 101 Scheduled Software Update ViewUse the Scheduled Software Update View, available from the Endpoint men

Polycom CMA System Operations Guide 102 Polycom, Inc. Scheduled Software Update View ActionsBesides providing access to the endpoint views, the Action

Endpoint Management OverviewPolycom, Inc. 103 Endpoint TypesThe following tables describe the CMA system support for endpoints based on endpoint ty

Polycom CMA System Operations Guide 104 Polycom, Inc. e. Reports for IP Calls are generated as part of standard gatekeeper functionality. Reports for

Endpoint Management OverviewPolycom, Inc. 105 Some notes about the TANDBERG connection to the Global Address Book:• TANDBERG endpoints do not need

Polycom CMA System Operations Guide 106 Polycom, Inc. For more information, see:• Bundled Provisioning• Automatic Provisioning• Scheduled Provisioning

Endpoint Management OverviewPolycom, Inc. 107 administrative rights can still change the settings on an HDX and RealPresence Group Series endpoint

Polycom CMA System Operations Guide 108 Polycom, Inc. Currently, automatic provisioning is available for:• Polycom VVX systems deployed in dynamic man

Endpoint Management OverviewPolycom, Inc. 109 Automatic Provisioning ProfilesAutomatic provisioning is enabled at the endpoint, but the CMA system

ContentsPolycom, Inc. xiii Change Area Association for Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353Delete an Area .

Polycom CMA System Operations Guide 110 Polycom, Inc. Maximum Time in Call (minutes)Specifies the maximum number of minutes allowed for a call. Enter

Endpoint Management OverviewPolycom, Inc. 111 Preferred Speed for Placing Calls (kbps)Determines the speeds that will be used for calls from this e

Polycom CMA System Operations Guide 112 Polycom, Inc. Microsoft Lync SettingsSelect method to find ServerSpecifies how the CMA system will locate the

Endpoint Management OverviewPolycom, Inc. 113 Profile Order and PriorityAutomatic provisioning profiles are associated with groups, but what about

Polycom CMA System Operations Guide 114 Polycom, Inc. • HDX Series--Polycom HDX systems deployed in standard management modeScheduled Provisioning Pro

Endpoint Management OverviewPolycom, Inc. 115 Auto Answer Multipoint CallsSpecifies whether to set the endpoint system to answer incoming multipoin

Polycom CMA System Operations Guide 116 Polycom, Inc. Screen Saver Wait TimeThe time the system will delay before going into standby mode after nonuse

Endpoint Management OverviewPolycom, Inc. 117 General Settings > SecurityRemote Access PasswordSpecifies the password for administrator access w

Polycom CMA System Operations Guide 118 Polycom, Inc. AES Encryption Specifies how to encrypt calls with other sites that support AES encryption.• Off

Endpoint Management OverviewPolycom, Inc. 119 Time Server Specifies connection to a time server for automatic system time settings. YY YPrimary Tim

Polycom CMA System Operations Guide xiv Polycom, Inc. Assign Address Books to Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Polycom CMA System Operations Guide 120 Polycom, Inc. Use Gatekeeper for Multipoint CallsSpecify whether multipoint calls use the system’s internal mu

Endpoint Management OverviewPolycom, Inc. 121 Video Type of Service ValueSpecifies the IP Precedence or Diffserv value for video packets. This valu

Polycom CMA System Operations Guide 122 Polycom, Inc. NAT Configuration Specifies whether the endpoint systems should determine the NAT Public WAN Add

Endpoint Management OverviewPolycom, Inc. 123 Video Network > Preferred SpeedsPreferred Speed for Placing Calls (Kbps)Determines the speeds that

Polycom CMA System Operations Guide 124 Polycom, Inc. Snapshot Timeout Lets you choose whether to have slides and snapshots time out after a period of

Endpoint Management OverviewPolycom, Inc. 125 Output Upon Screen Saver ActivationSpecifies whether black video or no signal is sent to the monitor

Polycom CMA System Operations Guide 126 Polycom, Inc. VCR/DVD Record SourceSpecifies the video source to be recorded to videotape or DVD.• If Far is e

Endpoint Management OverviewPolycom, Inc. 127 Video/Camera > Cameras 1Snapshot CameraFar Control of Near CameraSpecifies whether the far site ca

Polycom CMA System Operations Guide 128 Polycom, Inc. Master Audio Volume Sets the volume level for audio from the far site. Y Y YMidrange Speakers Sp

Endpoint Management OverviewPolycom, Inc. 129 WINS Resolution Enables connection to the WINS Server for URL resolution—YLAN Speed Specify the LAN s

ContentsPolycom, Inc. xv Integrate with Microsoft Exchange Server for Calendaring Management . . 405Associate Sites with Microsoft Exchange Serve

Polycom CMA System Operations Guide 130 Polycom, Inc. LAN/H.323 > Global Directory (GDS) > PreferencesShow Addresses in Address Book——Y YPreferr

Endpoint Management OverviewPolycom, Inc. 131 Dial 1+ for all USA CallsSpecify whether to preface calls within the United States with 1YY—Global Se

Polycom CMA System Operations Guide 132 Polycom, Inc. Scheduled Provisioning NotesSome notes about scheduled provisioning profiles and the scheduled p

Endpoint Management OverviewPolycom, Inc. 133 Endpoint Software Updates The CMA system software update feature, which requires a software update pr

Polycom CMA System Operations Guide 134 Polycom, Inc. description CMA Desktop - shipped version—is available for the Polycom CMA Desktop client. Defau

Endpoint Management OverviewPolycom, Inc. 135 Peripheral Software UpdatesYou can update the platform (operating system) and applications (if applic

Polycom CMA System Operations Guide 136 Polycom, Inc. • If an endpoint scheduled for update is In a Call, the CMA system waits until the call ends bef

Endpoint Management OverviewPolycom, Inc. 137 • Launch the management interface for these endpoints. In the following sections, some additional con

Polycom CMA System Operations Guide 138 Polycom, Inc. To enable LifeSize endpoint management1 On the CMA system, go to Admin > Management and Secur

Endpoint Management OverviewPolycom, Inc. 139 Field NameProvisioned for supported Tandberg models?MXP Models 990/880/770MXP Model T150C Series Addi

Polycom CMA System Operations Guide xvi Polycom, Inc. 33 Polycom CMA System Redundancy . . . . . . . . . . . . . . . . . 431Polycom CMA 5000 System

Polycom CMA System Operations Guide 140 Polycom, Inc. Audio MicrophoneMixer Mode Y N N Audio Microphones Mode Y N NAudio Outputs Line 1 through 3 Y N

Endpoint Management OverviewPolycom, Inc. 141 IR Y N N Mirror Y N N Whitebalance Level Y N N Whitebalance Mode Y N Y CameraDVI Mode Y

Polycom CMA System Operations Guide 142 Polycom, Inc. Conference H239 Y Y N Conference H263 Y Y N Conference H264 Y Y N Conference H264RCDO Y N N Con

Endpoint Management OverviewPolycom, Inc. 143 E1 Interface CRC4 Y N N Ethernet 1 Speed Y Y Y Ethernet 2 Speed Y Y N ExternalNetwork Callcontroll Y

Polycom CMA System Operations Guide 144 Polycom, Inc. H323Gatekeeper Avaya Mode Y Y N H323Gatekeeper Avaya MultipointCountYYN H323Gatekeeper Avaya Pa

Endpoint Management OverviewPolycom, Inc. 145 IMUX Custom bw1472R Prefix Y N N IMUX Custom bw1472R Suffix Y N N IMUX Custom bw192 Prefix Y N N IMU

Polycom CMA System Operations Guide 146 Polycom, Inc. IMUX Custom bw64R Prefix Y N Y IMUX Custom bw64R Suffix Y N N IMUX Custom bw768 Prefix Y N N IM

Endpoint Management OverviewPolycom, Inc. 147 ISDN CliNumbPlan Y N N ISDN CliNumbSpec Y N N ISDN CliNumbType Y N N ISDN HLC Y N N ISDN MSN Y N N I

Polycom CMA System Operations Guide 148 Polycom, Inc. Key Brightness N Y N Key Cabinet Y N N Key CallRegister N Y N Key Cancel Y Y N Key Connect Y Y

Endpoint Management OverviewPolycom, Inc. 149 Key Softkey2 N Y N Key Softkey3 N Y N Key Softkey4 N Y N Key Softkey5 N Y N Key Speaker N Y N Key Sq

ContentsPolycom, Inc. xvii Control Remote Desktop Connections to the CMA System . . . . . . . . . . . 455Automatic Registration Synchronization .

Polycom CMA System Operations Guide 150 Polycom, Inc. Kiosk Phonebook Y N N LocalLayout Mode Y N N LocalLayout Toggle Y N N Logo Y Y N LoS Duration E

Endpoint Management OverviewPolycom, Inc. 151 OSD Icon DuoVideo Y N N OSD Icon Encryption Y N N OSD Icon Headset Y N N OSD Icon MicOff Y N N OSD I

Polycom CMA System Operations Guide 152 Polycom, Inc. PictureProgram 1 Window 1 through 6 CallYNN PictureProgram 1 Window 1 through 6 PictureYNN Pict

Endpoint Management OverviewPolycom, Inc. 153 QoS Precedence VideoTelephony AudioYYY QoS Precedence VideoTelephony DataYNY QoS Precedence VideoTel

Polycom CMA System Operations Guide 154 Polycom, Inc. SerialPort Direct Buffer Y N Y SIP Authentication Password Y Y Y SIP Authentication UserName Y

Endpoint Management OverviewPolycom, Inc. 155 Streaming Source Y N N Streaming VideoRate Y N N StrictPassword Y Y N Switch Configuration Primary Y

Polycom CMA System Operations Guide 156 Polycom, Inc. Time TimeFormat Y Y N Time Zone Y Y N UseAsLocalPCMonitor Y N N Video 1 Outputs Animation Y N N

Endpoint Management OverviewPolycom, Inc. 157 Scheduled Provisioning of LifeSize Endpoints The CMA system can provision many fields for LifeSize Te

Polycom CMA System Operations Guide 158 Polycom, Inc. Primary Audio Output Test YAudio Mute YMuted Device(s) YVideo Call Audio Output YAudio Call Audi

Endpoint Management OverviewPolycom, Inc. 159 Video Encoder Quality YH.241 MaxStaticMBPS YVideo MTU YSecurity > GeneralTelnet YSNMP YSecurity

Polycom CMA System Operations Guide xviii Polycom, Inc. Delete a Network Cloud . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Polycom CMA System Operations Guide 160 Polycom, Inc. Network > Reserved PortsUDP Lowest Value YUDP Highest Value YTCP Highest Value YTCP Lowest Va

Endpoint Management OverviewPolycom, Inc. 161 Auto Start Presentations YCommunications > H.323H.323 YH.323 Name YH.323 Extension YGatekeeper ID

Polycom CMA System Operations Guide 162 Polycom, Inc. System > GeneralAuto Reboot YSystem > Identification NSystem Name YVideo Number YVoice Num

Endpoint Management OverviewPolycom, Inc. 163 LCD Contrast YScreen Saver YScreen Saver Timeout YSleep Timeout YAppearance > LayoutPicture in Pi

Polycom CMA System Operations Guide 164 Polycom, Inc. Provisioning of LifeSize PasswordsTake note of the following when provisioning passwords to Life

Polycom, Inc. 165 10Endpoint and Peripheral Management OperationsThis chapter describes how to perform the Polycom® Converged Management Application™

Polycom CMA System Operations Guide 166 Polycom, Inc. View Device DetailsTo view detailed information about a managed endpoint1 Go to Endpoint > Mo

Endpoint and Peripheral Management OperationsPolycom, Inc. 167 HTTP URL The management URL for the endpoint, if available (ASCII only). This URL al

Polycom CMA System Operations Guide 168 Polycom, Inc. RAS Address The port on which the CMA system gatekeeper sends RAS addressing information.Capabil

Endpoint and Peripheral Management OperationsPolycom, Inc. 169 Far Site Number The address of the far site endpoint to which the selected endpoint

ContentsPolycom, Inc. xix 37 Remote Alert Setup Operations . . . . . . . . . . . . . . . . . . . . 511Set Up Remote Alerts . . . . . . . . . .

Polycom CMA System Operations Guide 170 Polycom, Inc. Add an Endpoint or Find an Endpoint on the NetworkThis topic describes how to manually add endpo

Endpoint and Peripheral Management OperationsPolycom, Inc. 171 2 In the Add New Device dialog box, select the Device Type. For valid types, see “En

Polycom CMA System Operations Guide 172 Polycom, Inc. For example, you can select it as a VIP endpoint and determine whether it will be Available to S

Endpoint and Peripheral Management OperationsPolycom, Inc. 173 Aliases The aliases that allow you to connect to the endpoint. The CMA system conver

Polycom CMA System Operations Guide 174 Polycom, Inc. 8 Click Add.The endpoint appears in the Endpoint list. By default, the system may also:— Add the

Endpoint and Peripheral Management OperationsPolycom, Inc. 175 To edit an endpoint in the CMA system1 Go to Endpoint > Monitor View2 As needed,

Polycom CMA System Operations Guide 176 Polycom, Inc. View an Endpoint’s Video FeedTo view the video feed for an endpoint (near site or far site)1 Go

Endpoint and Peripheral Management OperationsPolycom, Inc. 177 Send a Message to an EndpointIn some situations, such as in response to a help reque

Polycom CMA System Operations Guide 178 Polycom, Inc. 5 In the Last Name field of the Associate User dialog box, enter all or part of the user’s last

Endpoint and Peripheral Management OperationsPolycom, Inc. 179 Peripheral View OperationsThe following topics describe the actions available in the

© 2011-2013 Polycom, Inc. All rights reserved. Polycom, Inc. 6001 America Center Drive San Jose CA 95002 USA No part of this document may be reproduc

Polycom CMA System Operations Guide xx Polycom, Inc. A System Security and Port Usage . . . . . . . . . . . . . . . . . . . . 537Open Inbound Ports o

Polycom CMA System Operations Guide 180 Polycom, Inc.

Polycom, Inc. 181 11Endpoint Provisioning OperationsThis chapter discusses Polycom® Converged Management Application™ (CMA®) system automatic and sch

Polycom CMA System Operations Guide 182 Polycom, Inc. Download a Provisioning BundleAfter you download a provisioning bundle for a specific HDX or Rea

Endpoint Provisioning OperationsPolycom, Inc. 183 Automatic Provisioning OperationsThis topic describes the automatic provisioning operations a use

Polycom CMA System Operations Guide 184 Polycom, Inc. 2 In the Automatic Provisioning Profiles page, click Add .3 In the Add Profile dialog box, ente

Endpoint Provisioning OperationsPolycom, Inc. 185 Edit the Profile Order for an Automatic Provisioning ProfileTo edit the profile order for an auto

Polycom CMA System Operations Guide 186 Polycom, Inc. Scheduled Provisioning OperationsThis topic describes the scheduled provisioning operations a us

Endpoint Provisioning OperationsPolycom, Inc. 187 4 As needed, select Provision This Page and complete the General Settings, Video Network, Monitor

Polycom CMA System Operations Guide 188 Polycom, Inc. 4 Edit the sections of the Provisioning Fields dialog box. The sections and fields differ depend

Endpoint Provisioning OperationsPolycom, Inc. 189 10 Click Refresh and check the Pending column for the provisioning status. For each endpoint yo

Polycom, Inc. 1 1Polycom® CMA® System OverviewThis chapter provides an overview of the Polycom® Converged Management Application™ (CMA®) system and i

Polycom CMA System Operations Guide 190 Polycom, Inc. 4 Click Cancel Provision.The provisioning operation is cancelled and the provisioning status ret

Polycom, Inc. 191 12Endpoint Software Update OperationsThis chapter describeshow to use Polycom® Converged Management Application™ (CMA®) system to u

Polycom CMA System Operations Guide 192 Polycom, Inc. 4 In the Device Details section, expand the Software Update Details tab. For more information, s

Endpoint Software Update OperationsPolycom, Inc. 193 Set Maintenance Window for Automatic Software UpdatesYou can restrict automatic software updat

Polycom CMA System Operations Guide 194 Polycom, Inc. 4 “Upload the Software Package and Create a Software Update Package” on page 196. For more infor

Endpoint Software Update OperationsPolycom, Inc. 195 e Go to “Download the Required Software Package” on page 195.Download the Required Software Pa

Polycom CMA System Operations Guide 196 Polycom, Inc. 4 Select Product Activation.5 To activate a single license:a Click SITE & Single Activation/

Endpoint Software Update OperationsPolycom, Inc. 197 4 In the Upload Software Update dialog box, verify the endpoint type and model. 5 If an activa

Polycom CMA System Operations Guide 198 Polycom, Inc. Trial a Software Update PackageTo trial a software update package:1 Get the things you need to c

Endpoint Software Update OperationsPolycom, Inc. 199 Upload the Software Package and Create a Trial Software Update PackageTo upload the software p

Polycom CMA System Operations Guide 2 Polycom, Inc. • Access to user and room directories for on-demand and scheduled calls. Directory services includ

Polycom CMA System Operations Guide 200 Polycom, Inc. 2 Select the tab for product to update.3 Select the software update package of interest and clic

Endpoint Software Update OperationsPolycom, Inc. 201 View Software Updates for PeripheralsTo view software updates for peripherals1 Go to Admin >

Polycom CMA System Operations Guide 202 Polycom, Inc. Upload Peripheral Software Updates to the CMA Web ServerAfter you download the software updates

Endpoint Software Update OperationsPolycom, Inc. 203 4 From the Configure Platform section, select the platform version to configure for production

Polycom CMA System Operations Guide 204 Polycom, Inc. 7 Click OK.From the peripheral itself, the configured software updates are now available using t

Endpoint Software Update OperationsPolycom, Inc. 205 4 From the Configure Platform section, select the platform version to configure for trial.You

Polycom CMA System Operations Guide 206 Polycom, Inc. View Scheduled Software Update InformationTo view information about software updates that are sc

Endpoint Software Update OperationsPolycom, Inc. 207 2 Select the appropriate Endpoint Type and Endpoint Model combination for the endpoint to upda

Polycom CMA System Operations Guide 208 Polycom, Inc. b In the Downloads section, select the Product and Category for the required software package.c

Endpoint Software Update OperationsPolycom, Inc. 209 » Close the Product Activation screens.2 For third-party endpoints, follow the company’s recom

Polycom® CMA® System OverviewPolycom, Inc. 3 services, such as Conference on Demand also requires an RMX or MGC system. Not all conferencing featur

Polycom CMA System Operations Guide 210 Polycom, Inc. 2 As needed, use the Filter to customize the endpoint list. 3 Select the endpoints of interest a

Endpoint Software Update OperationsPolycom, Inc. 211 2 As needed, use the Filter to customize the endpoint list. 3 Select the endpoint or endpoints

Polycom CMA System Operations Guide 212 Polycom, Inc.

Polycom, Inc. 213 13Device DetailsThis chapter lists the fields found in the Device Detail section of the Polycom® Converged Management Application™

Polycom CMA System Operations Guide 214 Polycom, Inc. ISDN Video NumberFor ISDN devices only, the country code + city/area code + phone number for the

Device DetailsPolycom, Inc. 215 Device Status InformationThe Device Status information in the Device Details section includes the following fields.

Polycom CMA System Operations Guide 216 Polycom, Inc. Device Managed Indicates whether or not the CMA system is managing the device.Last GK Registrati

Device DetailsPolycom, Inc. 217 Call InformationThe Call Info in the Device Details section includes the following fields.Field DescriptionCall Typ

Polycom CMA System Operations Guide 218 Polycom, Inc. Device Alerts InformationThe Device Alerts information in the Device Details section includes th

Device DetailsPolycom, Inc. 219 Software Update DetailsThe Software Update Details information in the Device Details section includes the following

Polycom CMA System Operations Guide 4 Polycom, Inc. To log into a CMA system1 Open a browser window and in the Address field enter the CMA system IP a

Polycom CMA System Operations Guide 220 Polycom, Inc. Scheduled The date and time, in the default format of yyyy-mm-dd hh:mm, when the device software

Polycom, Inc. 221 14Network Device Management OverviewThis chapter provides an overview of the Polycom® Converged Management Application™ (CMA®) syst

Polycom CMA System Operations Guide 222 Polycom, Inc. •MCUs (Microprocessing Control Units)—Displays the list of Polycom MCUs (Polycom RMX or MGC conf

Network Device Management OverviewPolycom, Inc. 223 The Network Device list has these fields.Field DescriptionFilter Use the filter choices to disp

Polycom CMA System Operations Guide 224 Polycom, Inc. Actions in the Monitor ViewBesides providing access to the network device views, the Actions sec

Network Device Management OverviewPolycom, Inc. 225 MCU ViewUse the MCU View to manage Polycom MCU conferencing platforms on the network. The MCU l

Polycom CMA System Operations Guide 226 Polycom, Inc.

Polycom, Inc. 227 15MCU Bridge Management OperationsThis chapter describes how to perform the Polycom® Converged Management Application™ (CMA®) syste

Polycom CMA System Operations Guide 228 Polycom, Inc. The Device Details dialog box for the selected MCU appears. Field DescriptionIdentificationSyste

MCU Bridge Management OperationsPolycom, Inc. 229 AddressesDNS Name The DNS name for the MCU.Aliases The aliases that allow you to connect to the M

Polycom® CMA® System OverviewPolycom, Inc. 5 However, if the CMA system is integrated with an Active Directory, the CMA system uses the LDAP search

Polycom CMA System Operations Guide 230 Polycom, Inc. MCU (Network) ServicesService Type The available network services may include:• H.323 Service—In

MCU Bridge Management OperationsPolycom, Inc. 231 Alerts (RMX MCUs only)Category Lists the type of error. The following categories may be listed:•

Polycom CMA System Operations Guide 232 Polycom, Inc. Add an MCU ManuallyThis topic describes how to add an MCU to a CMA system.When you add an MCU de

MCU Bridge Management OperationsPolycom, Inc. 233 5 Click Find Device. — If the CMA system can find the MCU on the network, the Add New Device dial

Polycom CMA System Operations Guide 234 Polycom, Inc. 3 Select the MCU of interest and click Edit .4 Complete the Identification, Addresses, Capabili

MCU Bridge Management OperationsPolycom, Inc. 235 To enable cascading conferences1 On the MCUs, configure entry queues as required and record the e

Polycom CMA System Operations Guide 236 Polycom, Inc. 2 As needed, use the Filter to customize the MCU list. 3 In the MCU list, select the bridge of i

MCU Bridge Management OperationsPolycom, Inc. 237 3 In the MCU list, select the bridge of interest and click View Ports.A Ports pane appears below

Polycom CMA System Operations Guide 238 Polycom, Inc. 3 In the MCU list, select the bridge of interest and click View Gateway Conferences.If the featu

Polycom, Inc. 239 16Management Operations for Other Network DevicesThis chapter describes how to perform the Polycom® Converged Management Applicatio

Polycom CMA System Operations Guide 6 Polycom, Inc. To change your system password1 Click Settings in the top-right corner of the page.2 In the Settin

Polycom CMA System Operations Guide 240 Polycom, Inc. Add a Polycom VBP DeviceTo add a Polycom VBP device to a CMA system1 Go to Network Device > V

Management Operations for Other Network DevicesPolycom, Inc. 241 3 Enter the SSH or console Password for the root user and click OK.The Polycom VBP

Polycom CMA System Operations Guide 242 Polycom, Inc. 3 Enter the provider-side IP address of the Polycom VBP device and press Enter. The Endpoint lis

Management Operations for Other Network DevicesPolycom, Inc. 243 3 In the Edit DMA dialog box, edit the Name, Description or Dial Prefix for the DM

Polycom CMA System Operations Guide 244 Polycom, Inc.

Polycom, Inc. 245 17MCU Bridge Device DetailsThis chapter lists the fields found in the MCU Device Detail section of the Polycom® Converged Managemen

Polycom CMA System Operations Guide 246 Polycom, Inc. MCU H.323 ServicesInternational Prefix The prefix required to dial an international number. For

MCU Bridge Device DetailsPolycom, Inc. 247 MCU Gateway ServicesMCU Resources—Polycom MGC PlatformField DescriptionService Name The name of the H.32

Polycom CMA System Operations Guide 248 Polycom, Inc. MCU Resources—Polycom RMX PlatformField DescriptionMax Total Conferences Maximum number of total

Polycom, Inc. 249 18Users and Groups OverviewThis chapter provides an overview of the Polycom® Converged Management Application™ (CMA®) system users

Polycom® CMA® System OverviewPolycom, Inc. 7 To restart or shut down a CMA system1 (Optional) To stop future scheduled conferences from starting be

Polycom CMA System Operations Guide 250 Polycom, Inc. You should associate local users with one or more roles and associate them with one or more endp

Users and Groups OverviewPolycom, Inc. 251 Local GroupsThe CMA system allows you to add local groups (that is, groups added manually to the system)

Polycom CMA System Operations Guide 252 Polycom, Inc. Roles and PermissionsThe CMA system is a role and permissions based system. • Users are assigned

Users and Groups OverviewPolycom, Inc. 253 Some important notes about user roles and permissions:• Users (local and enterprise) may be assigned mor

Polycom CMA System Operations Guide 254 Polycom, Inc. Except when operating in maximum security mode, most users will also see these menu items:Device

Users and Groups OverviewPolycom, Inc. 255 Scheduler Roles, Responsibilities, and MenusThe CMA system offers three different default Scheduler role

Polycom CMA System Operations Guide 256 Polycom, Inc. • Monitor network devices such as MCUs.• Add, edit, and delete entries in the system Guest Book.

Users and Groups OverviewPolycom, Inc. 257 When device administrators log into the CMA system, the system displays the system Dashboard and they ha

Polycom CMA System Operations Guide 258 Polycom, Inc. Administrator Role, Responsibilities, and MenusThe Administrator role is for those users who adm

Users and Groups OverviewPolycom, Inc. 259 Device Associations and PresenceThe CMA system assumes that users will be associated with endpoints. You

Polycom CMA System Operations Guide 8 Polycom, Inc.

Polycom CMA System Operations Guide 260 Polycom, Inc.

Polycom, Inc. 261 19User Management OperationsThis chapter includes information on managing users and groups within the Polycom® Converged Management

Polycom CMA System Operations Guide 262 Polycom, Inc. 2 To search for a local user, press Enter.3 To search both local and enterprise users, first cle

User Management OperationsPolycom, Inc. 263 Add a Local UserTo add a local user1 Go to User > Users and click Add. The Add New User dialog box a

Polycom CMA System Operations Guide 264 Polycom, Inc. 3 In the Associated Endpoints section, select and move the required endpoints(s) to Selected End

User Management OperationsPolycom, Inc. 265 7 In the Dial String Reservations section, select the user’s endpoint and enter the appropriate dial st

Polycom CMA System Operations Guide 266 Polycom, Inc. 6 As required, edit the General Info, Associated Devices, Associated Roles, Associated Areas, As

User Management OperationsPolycom, Inc. 267 To delete a user1 Go to User > Users and in the Search Users field, enter the name of the user of in

Polycom CMA System Operations Guide 268 Polycom, Inc. Manage GroupsIn the CMA system, only users assigned the Administrator role can:• Add a Local Gro

User Management OperationsPolycom, Inc. 269 4 In the Search Available Members field of the Group Members dialog box, search for the users and group

Polycom, Inc. 9 2Polycom CMA System ConfigurationThis chapter describes the configuration tasks that may be required, based on your system design and

Polycom CMA System Operations Guide 270 Polycom, Inc. Edit a GroupTo edit a local or enterprise group1 Go to User > Groups.2 In the Groups page, se

User Management OperationsPolycom, Inc. 271 • View the Groups and Users Associated with a User Role

Polycom CMA System Operations Guide 272 Polycom, Inc. Assign Users Roles and EndpointsYou can assign roles to both local and enterprise users and asso

User Management OperationsPolycom, Inc. 273 Add a User RoleWhen you add a user role, you also specify permissions for the role. To add a new user r

Polycom CMA System Operations Guide 274 Polycom, Inc. 2 As needed, use the Filter to customize the User Roles list. 3 In the User Roles list, select t

User Management OperationsPolycom, Inc. 275 Manage System Guest BookThis section includes some general information you should know about the Confer

Polycom CMA System Operations Guide 276 Polycom, Inc. Context-Sensitive Guest Book ActionsThe Actions section of the Guest Book page may include these

User Management OperationsPolycom, Inc. 277 3 If the guest has an H.323 (IP) endpoint, configure these settings:4 If the guest has a SIP (IP) endpo

Polycom CMA System Operations Guide 278 Polycom, Inc. 5 If the guest has an H.320 (ISDN) endpoint, configure these settings:6 Click OK.Edit a Guest in

User Management OperationsPolycom, Inc. 279 Delete a Guest from the System Guest BookTo delete a guest from the system Guest Book1 Go to User >

Polycom, Inc. iii Contents1 Polycom® CMA® System Overview . . . . . . . . . . . . . . . . . . . 1Polycom CMA System Features and Capabilities .

Polycom CMA System Operations Guide10 Polycom, Inc. The DNS should also have entries for your Active Directory server (if different from the DNS) and

Polycom CMA System Operations Guide 280 Polycom, Inc. 5 Select the user(s) of interest from the list and move them to the Favorite List Members column

Polycom, Inc. 281 20System ReportsThis chapter describes the reports available through the Polycom® Converged Management Application™ (CMA®) system a

Polycom CMA System Operations Guide 282 Polycom, Inc. To view Site Statistics1 Go to Reports > Site Statistics.The Site Statistics appear with the

System ReportsPolycom, Inc. 283 Site Link Statistics ReportUse the Site Link Statistics report to check call rate and call quality statistics for a

Polycom CMA System Operations Guide 284 Polycom, Inc. d In the Data Limit field, enter the time frame in minutes for which to chart the data. The defa

System ReportsPolycom, Inc. 285 2 Use the Filter to customize the report by Date, IP Address, Endpoint Type, Call Type, and Duration.Call Detail Re

Polycom CMA System Operations Guide 286 Polycom, Inc. 3 Configure these settings:4 To verify that the FTP settings are functional, click Test Archive

System ReportsPolycom, Inc. 287 To view the Endpoint Usage Report1 Go to Reports > Endpoint Usage Report.The Endpoint Usage Report page appears

Polycom CMA System Operations Guide 288 Polycom, Inc. 7 Click Inbound to see a chart that identifies the endpoints from which the inbound calls to the

System ReportsPolycom, Inc. 289 For each call from the selected endpoint, the CDR information includes the following data.Field DescriptionSystem I

Polycom CMA System ConfigurationPolycom, Inc. 11 Configure RedundancyYou can install the CMA 5000 system in a fault-tolerant, high-availability, redu

Polycom CMA System Operations Guide 290 Polycom, Inc. H.320 Channels The total number of ISDN B channels used in the call. For example, a 384K call wo

System ReportsPolycom, Inc. 291 12 To export the information, click Download Report and either Open or Save the CDR report in Microsoft Excel forma

Polycom CMA System Operations Guide 292 Polycom, Inc. Conference Type ReportUse the Conference Type Report option to review monthly summary informatio

System ReportsPolycom, Inc. 293 3 To create one of the conference type report charts, click the appropriate chart name below the grid. Chart choice

Polycom CMA System Operations Guide 294 Polycom, Inc. Gatekeeper Message LogUse the Gatekeeper Message Log page to:• View messages that endpoints send

System ReportsPolycom, Inc. 295 4 To export a message:a Select the message of interest and click Export Log.b In the Export Log dialog box, click Y

Polycom CMA System Operations Guide 296 Polycom, Inc. 4 Click OKThe CMA system begins logging the types of messages you selected. Clear Events from th

System ReportsPolycom, Inc. 297 Many of the CMA system components can write a System Log File when they experience an error or issue. Whether or no

Polycom CMA System Operations Guide 298 Polycom, Inc. ComponentLog_GAB.txt .NET remoting log file that shows low-level communication errors from the G

System ReportsPolycom, Inc. 299 Log Files Related to Call Management FunctionalityMessages.txt Conference launching log used exclusively by CodecMn

Polycom CMA System Operations Guide12 Polycom, Inc. Set Up Automatic ProvisioningThe CMA system automatic provisioning feature allows an administrator

Polycom CMA System Operations Guide 300 Polycom, Inc. View and Export System Log FilesMany of the CMA system components can write a System Log File wh

System ReportsPolycom, Inc. 301 5 In a redundant configuration, repeat steps 1 and 4 on the redundant server.Download Windows Event Log FilesYou ca

Polycom CMA System Operations Guide 302 Polycom, Inc. 2 Select the audit log of interest and click Open. 3 In the File Download dialog box, click Open

System ReportsPolycom, Inc. 303 7 To enter the verification code, leave the dialog open, until you get the verification code from the File Verifica

Polycom CMA System Operations Guide 304 Polycom, Inc. System under Secure Mode: falseNETWORK CONFIGURATION System name : POLYCOM-

System ReportsPolycom, Inc. 305 CERTIFICATE INFO Certificate Common Name : CMA Self-Signed Certificate Certificate CRL Version : 0

Polycom CMA System Operations Guide 306 Polycom, Inc.

Polycom, Inc. 307 21System Administration OverviewThis chapter describes the Polycom® Converged Management Application™ (CMA®) system Dashboard, menu

Polycom CMA System Operations Guide 308 Polycom, Inc. Dashboard ButtonsIn general, the system Dashboard displays information only. However, the follow

System Administration OverviewPolycom, Inc. 309 These panes are described in more detail in the following topics.Users Logged InThe Users Logged In

Polycom CMA System ConfigurationPolycom, Inc. 13 Set Up Directory ServicesDirectory services provide information about all users, endpoints, and reso

Polycom CMA System Operations Guide 310 Polycom, Inc. CMA InfoThe CMA Info pane displays general information about the CMA system, including:Time Sour

System Administration OverviewPolycom, Inc. 311 ServicesThe Services pane displays information about the CMA system services, including:• How many

Polycom CMA System Operations Guide 312 Polycom, Inc. When users log into a CMA system, the system first checks to make sure all essential services ar

System Administration OverviewPolycom, Inc. 313 CMA LicensesThe CMA Licenses pane displays information about how the CMA system is licensed, includ

Polycom CMA System Operations Guide 314 Polycom, Inc. Today’s Adhoc ConferencesThe Today’s Adhoc Conferences pane displays information about the ad ho

System Administration OverviewPolycom, Inc. 315 • The number of monitored endpoints that are Online• The number of monitored endpoints that are Off

Polycom CMA System Operations Guide 316 Polycom, Inc. Failed Enterprise Directory Login AttemptsThe Failed AD Login Attempts pane displays:• The total

System Administration OverviewPolycom, Inc. 317 The MCU Status pane for an individual MCU displays the following information:This status informatio

Polycom CMA System Operations Guide 318 Polycom, Inc. Software Updates Manage (add, edit, and delete) automatic or scheduled software update packages.

System Administration OverviewPolycom, Inc. 319 Uploads Upload SIP URI data to the CMA system.Troubleshooting UtilitiesAccess all of the troublesho

Polycom CMA System Operations Guide14 Polycom, Inc. Distribute Polycom ApplicationsThe CMA system allows you to download several Polycom applications

Polycom CMA System Operations Guide 320 Polycom, Inc.

Polycom, Inc. 321 22Conference Setup OverviewThis chapter describes information about conference templates, options, and settings within the Polycom®

Polycom CMA System Operations Guide 322 Polycom, Inc. Field DescriptionGeneral SettingsName Enter a unique and meaningful name for the template, which

Conference Setup OverviewPolycom, Inc. 323 Video Mode Sets the video layout for the conference. The default is Video Switching Mode. To change to

Polycom CMA System Operations Guide 324 Polycom, Inc. Speed (Kbps) Sets the speed for the conference, which applies to both point-to-point and multipo

Conference Setup OverviewPolycom, Inc. 325 Video Algorithm Sets the compression algorithm that the MCU uses to process video. Possible values inclu

Polycom CMA System Operations Guide 326 Polycom, Inc. T120 Rate Determines whether T.120 is enabled, and if so, the default transfer rate. Enable this

Conference Setup OverviewPolycom, Inc. 327 RMX General Settings > Conference SettingsVideo switching (VSW)In Video Switching mode, all participa

Polycom CMA System Operations Guide 328 Polycom, Inc. Encryption Activate encryption for the conferenceLPR Activate lost packet recovery (LPR) for the

Conference Setup OverviewPolycom, Inc. 329 Video clarity (MPM+ and MPMx only)Applies video enhancing algorithms to incoming video streams of resolu

Polycom CMA System ConfigurationPolycom, Inc. 15 To do this, copy and paste the IP address of the CMA system into an E-mail to be sent to users. Incl

Polycom CMA System Operations Guide 330 Polycom, Inc. RMX Video SettingsSend content to legacy endpoints (MPM+ and MPMx only)Content can be sent to H.

Conference Setup OverviewPolycom, Inc. 331 Telepresence mode (v6)The possible values are:•Auto (Default) - If any ITP (Immersive Telepresence) endp

Polycom CMA System Operations Guide 332 Polycom, Inc. RMX Skins Select the skin you want. Skins modify the background and frames. With the top two ski

Conference Setup OverviewPolycom, Inc. 333 Polycom CMA system has a Default Template. Administrators with Conference Setup permissions can edit the

Polycom CMA System Operations Guide 334 Polycom, Inc. • When creating new templates, give them meaningful purposes and names so that your users can ea

Conference Setup OverviewPolycom, Inc. 335 Allow overbooking of dial-in participantsSelect this option to allow schedulers to schedule dial-in part

Polycom CMA System Operations Guide 336 Polycom, Inc.

Polycom, Inc. 337 23Conference Setup OperationsThis chapter includes information about conference options and tasks within the Polycom® Converged Man

Polycom CMA System Operations Guide 338 Polycom, Inc. Add a Conference TemplateTo add a conference template1 Go to Admin > Conference Templates.2 O

Conference Setup OperationsPolycom, Inc. 339 Delete a Conference TemplateTo delete a conference template1 Go to Admin > Conference Templates.2 O

Polycom CMA System Operations Guide16 Polycom, Inc. Option 2: Distribute the CMA Desktop Mac client via the management systemYou can provide users acc

Polycom CMA System Operations Guide 340 Polycom, Inc. Overbooking Dial-in ParticipantsIn the CMA system, an administrator can configure the system to

Conference Setup OperationsPolycom, Inc. 341 Edit Customized Text in E-mail NotificationsTo edit the customized text in all conferencing E-mail not

Polycom CMA System Operations Guide 342 Polycom, Inc.

Polycom, Inc. 343 24Room Overview and OperationsThis chapter describes how to set up rooms in the Polycom® Converged Management Application™ (CMA®) s

Polycom CMA System Operations Guide 344 Polycom, Inc. View the Rooms ListTo view the Rooms list Go to Admin > Rooms.The Rooms list appears. It can

Room Overview and OperationsPolycom, Inc. 345 5 In the Dial String Reservations section, select the user’s Device and enter the appropriate dial st

Polycom CMA System Operations Guide 346 Polycom, Inc. 3 To find a room in the enterprise directory:a In the Search Value field, type in the first few

Polycom, Inc. 347 25Area Overview and OperationsThis chapter describes how to set up areas in the Polycom® Converged Management Application™ (CMA®) s

Polycom CMA System Operations Guide 348 Polycom, Inc. Areas also limit access to directory entries. For example, a user associated with Area1 will not

Area Overview and OperationsPolycom, Inc. 349 • Endpoints and network devices can be assigned to only one area.• Users can be associated with more

Polycom, Inc. 17 3Operating in Maximum Security EnvironmentsThis chapter describes how the Polycom® Converged Management Application™ (CMA®) system o

Polycom CMA System Operations Guide 350 Polycom, Inc. Create Area Administrator RoleAs a best practice, create an area administrator role to separate

Area Overview and OperationsPolycom, Inc. 351 Add AreasWhen you add areas, you can assign devices and users to the area.To add areas1 Go to Admin &

Polycom CMA System Operations Guide 352 Polycom, Inc. 2 Click Associate Area.The Assign Area to Endpoints or Assign Area to Network Devices dialog box

Area Overview and OperationsPolycom, Inc. 353 Change Area Association for UsersTo remove area associations from users1 Go to Admin > Areas and c

Polycom CMA System Operations Guide 354 Polycom, Inc.

Polycom, Inc. 355 26Directory OperationsThis chapter describes the Polycom® Converged Management Application™ (CMA®) enterprise directory integration

Polycom CMA System Operations Guide 356 Polycom, Inc. Directory Management Supported ConfigurationsThere are many possible configurations available wi

Directory OperationsPolycom, Inc. 357 In addition to leveraging Active Directory Universal groups, the CMA system also has Local groups, which you

Polycom CMA System Operations Guide 358 Polycom, Inc. • Security: Local accounts have their own passwords, which are stored on the CMA system. Active

Directory OperationsPolycom, Inc. 359 Accounts Required for the CMA SystemCMA System Service Account Before integrating the CMA system with an Acti

Polycom CMA System Operations Guide 18 Polycom, Inc. • In maximum security, the CMA system does not include support for the following features:— Opera

Polycom CMA System Operations Guide 360 Polycom, Inc. Expressions in the Base DN and exclusion filter fields must be formatted according to RFC-4514,

Directory OperationsPolycom, Inc. 361 Therefore, to use these character as part of a name, they must be preceded in the Base DN field by a backslas

Polycom CMA System Operations Guide 362 Polycom, Inc. The following table illustrates some more advanced examples of exclusion filter expressions.Poly

Directory OperationsPolycom, Inc. 363 Some important notes about the CMA system Active Directory integration:• The CMA system is not joined to the

Polycom CMA System Operations Guide 364 Polycom, Inc. Enabling the Integrate with Enterprise Directory Server option also allows endpoint users to sel

Directory OperationsPolycom, Inc. 365 5 Select the Password never expires option, unselect the User cannot change password option, click Next and t

Polycom CMA System Operations Guide 366 Polycom, Inc. Enable Integration with the Enterprise Directory ServerTo integrate the CMA system to an enterpr

Directory OperationsPolycom, Inc. 367 5 If you also wish to implement single sign-on, see the following section “Allow Delegated Authentication to

Polycom CMA System Operations Guide 368 Polycom, Inc. To delegate authentication to the enterprise directory server1 Go to Admin > Directories >

Directory OperationsPolycom, Inc. 369 2 In the Directory page, select Include dynamically-managed devices in the Global Address Book.3 Click Update

Operating in Maximum Security EnvironmentsPolycom, Inc. 19 Endpoint Management in Maximum Security ModeEndpoint management functionality is availab

Polycom CMA System Operations Guide 370 Polycom, Inc. 3 Click Update.Configure LDAP SettingsIn addition to configuring directory listing support in th

Polycom, Inc. 371 27Directory Setup OperationsThis chapter describes how to manage the Global Address Book in the Polycom® Converged Management Appli

Polycom CMA System Operations Guide 372 Polycom, Inc. The user information found in the Global Address Book includes:Set or Change the GAB PasswordYou

Polycom, Inc. 373 28Multiple Address BooksThis chapter describes how to set up multiple address books in the Polycom® Converged Management Applicatio

Polycom CMA System Operations Guide 374 Polycom, Inc. How Multiple Address Books WorkUse address books to limit access to people and endpoints. For ex

Multiple Address BooksPolycom, Inc. 375 View the Address Book List and DetailsTo view the address book list and details1 Go to Admin > Directori

Polycom CMA System Operations Guide 376 Polycom, Inc. 3 Complete the fields in the Add an Address Book dialog box.4 To associate users with this addre

Multiple Address BooksPolycom, Inc. 377 7 To associate groups with this address book, click Associate Groups.The Address Book/Tier column shows all

Polycom CMA System Operations Guide 378 Polycom, Inc. 5 To associate users with this address book, click Associate Users.The Address Book/Tier column

Multiple Address BooksPolycom, Inc. 379 d To delete a room from the address book, select the room and click Delete.The room is removed from the add

Polycom CMA System Operations Guide iv Polycom, Inc. Endpoint Management in Maximum Security Mode . . . . . . . . . . . . . . . . . . 19Network Device

Polycom CMA System Operations Guide 20 Polycom, Inc. • The Call Info section of the Endpoint > Monitor View page does not change.• The Device Alert

Polycom CMA System Operations Guide 380 Polycom, Inc. To assign an address book to a group1 Go to User > Groups.2 Select the group you want to assi

Multiple Address BooksPolycom, Inc. 381 3 Click Delete.A confirmation message appears.4 Click Yes.Change Address Book PriorityYou can change the pr

Polycom CMA System Operations Guide 382 Polycom, Inc. To set the default address book1 Go to Admin > Directories > Address Books.2 Click Set Def

Polycom, Inc. 383 29Polycom CMA System Setup OverviewThis chapter provides an overview of the Polycom® Converged Management Application™ (CMA®) Syste

Polycom CMA System Operations Guide 384 Polycom, Inc. Polycom CMA System LicensingThe seat capacity for a CMA 5000 system with the Maximum Security fe

Polycom CMA System Setup OverviewPolycom, Inc. 385 key into the system, it overwrites the Default Trial key. When applied to the system, an expansi

Polycom CMA System Operations Guide 386 Polycom, Inc. Polycom CMA System Site Topology and Dial Plan Set UpSite topology information describes your ne

Polycom CMA System Setup OverviewPolycom, Inc. 387 The CMA system site topology function uses a dynamic, embedded mapping tool that graphically dis

Polycom CMA System Operations Guide 388 Polycom, Inc. Add/Edit Site Dialog Box Use the Add Site dialog box to define a new site in the CMA system’s si

Polycom CMA System Setup OverviewPolycom, Inc. 389 # of Digits in Subscriber NumberThe number of digits in a phone number. For example, in the Unit

Operating in Maximum Security EnvironmentsPolycom, Inc. 21 Polycom RMX Systems in Secure ModeThe CMA system automatically detects when a Polycom RM

Polycom CMA System Operations Guide 390 Polycom, Inc. # Digits in Short Phone NumberEnter the number of digits in the short form of the dialing number

Polycom CMA System Setup OverviewPolycom, Inc. 391 Allowed via H.323 aware SBC or ALGEnables call routing via the Internet, using an H.323-aware SB

Polycom CMA System Operations Guide 392 Polycom, Inc. Site Links The Site Links page lists the links defined in the site topology. A link can connect

Polycom CMA System Setup OverviewPolycom, Inc. 393 Territories The Territories page contains a list of the territories defined in the site topology

Polycom CMA System Operations Guide 394 Polycom, Inc. Network Clouds The Network Clouds page contains a list of the MPLS (Multiprotocol Label Switchin

Polycom CMA System Setup OverviewPolycom, Inc. 395 Default, Redundant, Alternate, and Neighboring GatekeepersDefault GatekeeperTypically during the

Polycom CMA System Operations Guide 396 Polycom, Inc. Alternate GatekeeperWithin the CMA system, you can designate an alternate gatekeeper. In this ca

Polycom CMA System Setup OverviewPolycom, Inc. 397 Devices register with the system designated as the default gatekeeper, unless that gatekeeper is

Polycom CMA System Operations Guide 398 Polycom, Inc. Routing ModeThe CMA system has two routing modes.Direct ModeIn this simplest gatekeeper mode, th

Polycom CMA System Setup OverviewPolycom, Inc. 399 In Routed mode, the number of concurrent calls supported by a CMA system is derived from the num

Polycom CMA System Operations Guide 22 Polycom, Inc. When integrated with an enterprise directory, this local administrator can perform the following

Polycom CMA System Operations Guide 400 Polycom, Inc. Polycom Conferencing for Microsoft Outlook, Reservationless Conferencing, and Calendaring Manage

Polycom CMA System Setup OverviewPolycom, Inc. 401 Polycom CMA System Integration with Microsoft Lync Server 2010 or Microsoft Office Communication

Polycom CMA System Operations Guide 402 Polycom, Inc. The Include dynamically-managed devices in the Global Address Book option changes the Global Add

Polycom, Inc. 403 30Server Setting OperationsThis chapter describes how to update the Polycom® Converged Management Application™ (CMA®) system config

Polycom CMA System Operations Guide 404 Polycom, Inc. 2 Configure these settings on the Network page, as necessary.3 Click Update. If you change the I

Server Setting OperationsPolycom, Inc. 405 2 Configure these settings on the System Time page, as necessary. 3 Click Update.Integrate with Microsof

Polycom CMA System Operations Guide 406 Polycom, Inc. To associate sites with Microsoft Exchange servers by IP address or DNS name1 Go to Admin > S

Server Setting OperationsPolycom, Inc. 407 5 Click Save. The profiles appear in the calendared profiles list below.6 Repeat steps 3 through 5 for e

Polycom CMA System Operations Guide 408 Polycom, Inc. Provision Group for Microsoft Lync or Microsoft Office Communications Server IntegrationYou have

Server Setting OperationsPolycom, Inc. 409 To provision SIP for integration with Microsoft Lync or Office Communications Server1 Go to Admin > D

Operating in Maximum Security EnvironmentsPolycom, Inc. 23 • Administrators cannot assign users more than one role.The system change required to su

Polycom CMA System Operations Guide 410 Polycom, Inc. 4 Click OK.View Current Polycom CMA System LicensingTo view current CMA system licensing Go to

Server Setting OperationsPolycom, Inc. 411 Add Polycom CMA System LicensesAdding licenses to your CMA system is a two step process:• Request a Soft

Polycom CMA System Operations Guide 412 Polycom, Inc. 2 Enter the new activation key into the Add New License > Activation Key field and click Add.

Server Setting OperationsPolycom, Inc. 413 Add or Remove a Polycom CMA Desktop Custom Logo You can add your company logo to the Polycom CMA Desktop

Polycom CMA System Operations Guide 414 Polycom, Inc. 2 In the Current CMA Desktop Logo section of the Custom Logos page, click Restore Default.Once a

Polycom, Inc. 415 31Polycom CMA System SNMPThis chapter provides a discussion of the Polycom® Converged Management Application™ (CMA®) SNMP support.

Polycom CMA System Operations Guide 416 Polycom, Inc. Polycom recommends using a MIB browser to explore the CMA system MIB. A copy of the MIB can be d

Polycom CMA System SNMPPolycom, Inc. 417 Polycom CMA System SNMP OperationsThis section describes the CMA system SNMP operations including:• Enable

Polycom CMA System Operations Guide 418 Polycom, Inc. Port Specifies the port that the CMA system uses for general SNMP messages. By default, the CMA

Polycom CMA System SNMPPolycom, Inc. 419 4 Click Save SNMP Settings. Add an SNMP Notification ReceiverYou can configure the CMA system to send SNMP

Polycom CMA System Operations Guide 24 Polycom, Inc. Group Management in Maximum Security ModeGroup management functionality is available to users ass

Polycom CMA System Operations Guide 420 Polycom, Inc. Trap/Inform Specifies the type of information that should be sent to the host receiver. Possible

Polycom CMA System SNMPPolycom, Inc. 421 Configure Alert ThresholdsThe CMA system provides administrators with the ability to configure some alert

Polycom CMA System Operations Guide 422 Polycom, Inc. 3 Click Update.Download Polycom CMA System MIB PackageThe CMA system enterprise MIB relates info

Polycom CMA System SNMPPolycom, Inc. 423 To download the MIB package for a CMA system1 Go to Admin > SNMP Settings.2 Click Download CMA MIBs.3 I

Polycom CMA System Operations Guide 424 Polycom, Inc. Polycom recommends using a MIB browser to explore the CMA system MIB. However, a printed copy of

Polycom, Inc. 425 32Database OperationsThis chapter describes the Polycom® Converged Management Application™ (CMA®) database integration and operatio

Polycom CMA System Operations Guide 426 Polycom, Inc. The Simple Recovery Model should be enabled for SQL backup mode. Internal DatabasesThe CMA syste

Database OperationsPolycom, Inc. 427 Database RestorationThis section describes how to restore an internal CMA system database. To restore from an

Polycom CMA System Operations Guide 428 Polycom, Inc. • Error and Usage Report Settings are optional.Integrate a Polycom CMA System to an External Dat

Database OperationsPolycom, Inc. 429 To copy the CMA system database backup files using the web interface1 At the CMA system interface, go to Admin

Operating in Maximum Security EnvironmentsPolycom, Inc. 25 OperatorThe operator’s reporting functionality and workflow on a CMA system operating in

Polycom CMA System Operations Guide 430 Polycom, Inc.

Polycom, Inc. 431 33Polycom CMA System RedundancyThis chapter describes how to configure a redundant Polycom® Converged Management Application™ (CMA®

Polycom CMA System Operations Guide 432 Polycom, Inc. In a redundant configuration, there is only one standby server. The standby server is the server

Polycom CMA System RedundancyPolycom, Inc. 433 • The redundant server becomes the active server. Its services start in an order designed to prevent

Polycom CMA System Operations Guide 434 Polycom, Inc. Implement a Redundant Polycom CMA 5000 SystemYou can set up a CMA 5000 system in a fault-toleran

Polycom CMA System RedundancyPolycom, Inc. 435 d Click Update. The CMA 5000 system connects to the database server and the redundant server restart

Polycom CMA System Operations Guide 436 Polycom, Inc. f Click Shutdown to shut down the redundant server.4 When the redundant server has shutdown co

Polycom CMA System RedundancyPolycom, Inc. 437 License a Redundant Polycom CMA SystemTo license a non-redundant CMA system, see “Add Polycom CMA Sy

Polycom CMA System Operations Guide 438 Polycom, Inc. 2 On the Redundant Configuration page, click Switch Server Role. The system initiates a failover

Polycom, Inc. 439 34Gatekeeper ManagementThis chapter describes how to work with gatekeepers within the Polycom® Converged Management Application™ (C

Polycom CMA System Operations Guide 26 Polycom, Inc. the auditor download and run a verification utility that performs a checksum operation to make ce

Polycom CMA System Operations Guide 440 Polycom, Inc. Field DescriptionGatekeeper IdentifierThe gatekeeper identifier (ASCII-only) on the network, wh

Gatekeeper ManagementPolycom, Inc. 441 3 Click Update.Configure Prefixed Based Registration A user with administrator permissions can configure the

Polycom CMA System Operations Guide 442 Polycom, Inc. 3 Continue adding prefixes ranges as necessary. To delete a range, select the range and click th

Gatekeeper ManagementPolycom, Inc. 443 Edit the Alternate Gatekeeper SettingsTo edit the alternate gatekeeper settings1 Go to Admin > Gatekeeper

Polycom CMA System Operations Guide 444 Polycom, Inc. Add a Neighboring GatekeeperTo add a neighboring gatekeeper1 Go to Admin > Gatekeeper Setting

Polycom, Inc. 445 35Management & Security OperationsThis chapter describes the Polycom® Converged Management Application™ (CMA®) system managemen

Polycom CMA System Operations Guide 446 Polycom, Inc. For more information on performing each of these tasks, see the Polycom CMA System Upgrade Guide

Management & Security OperationsPolycom, Inc. 447 Certificates come in several forms (encoding and protocol). The following table shows the for

Polycom CMA System Operations Guide 448 Polycom, Inc. Certificate OperationsIn maximum security mode, the root CA certificate must be installed during

Management & Security OperationsPolycom, Inc. 449 2 To view more information about a certificate, select the certificate and click View Certifi

Operating in Maximum Security EnvironmentsPolycom, Inc. 27 Once you have created this machine account on the CMA system, provide this information t

Polycom CMA System Operations Guide 450 Polycom, Inc. 3 Use the arrows to reveal or hide information. Click Close when you are done.Create a Certifica

Management & Security OperationsPolycom, Inc. 451 3 In the Certificate Information dialog box, enter the identifying information for your CMA s

Polycom CMA System Operations Guide 452 Polycom, Inc. To install a signed certificate that identifies the CMA system 1 Go to Admin > Management and

Management & Security OperationsPolycom, Inc. 453 The CMA system requires a CRL for each CA or sub-CA in the certificate chain. The CMA system

Polycom CMA System Operations Guide 454 Polycom, Inc. 4 When prompted, click Yes to confirm the deletion. A dialog box informs you that the certificat

Management & Security OperationsPolycom, Inc. 455 Give Enterprise Users Default Scheduler RoleBy default when local users are added to the CMA

Polycom CMA System Operations Guide 456 Polycom, Inc. Automatic Registration SynchronizationYou can configure the CMA system to send registration serv

Management & Security OperationsPolycom, Inc. 457 Set Common Passwords for EndpointsThe Common Password feature allows you to manage endpoints

Polycom CMA System Operations Guide 458 Polycom, Inc. Set Local Account Lockout and TimeoutTo set local account lockout and timeout1 Go to Admin >

Management & Security OperationsPolycom, Inc. 459 2 On the Local Password Requirements page, configure these settings as needed.3 Click Update.

Polycom CMA System Operations Guide 28 Polycom, Inc. Admin MenuThe Admin menu in maximum security mode changes in the following ways:• The Global Addr

Polycom CMA System Operations Guide 460 Polycom, Inc. Add Machine AccountsFor dynamically managed endpoints associated with a room, a user assigned th

Management & Security OperationsPolycom, Inc. 461 Once you have created this machine account on the CMA system, provide this information to the

Polycom CMA System Operations Guide 462 Polycom, Inc. 2 Select the database user whose password you want to change.3 Click Change Password.4 In the Ch

Polycom, Inc. 463 36Dial Plan Setup OperationsThis chapter describes how to edit the default Polycom CMA system Dial Plan settings to support your co

Polycom CMA System Operations Guide 464 Polycom, Inc. View the Graphical Site TopologyTo view the graphical site topology Go to Admin > Dial Plan

Dial Plan Setup OperationsPolycom, Inc. 465 Add a SiteTo add a site1 Go to Admin > Dial Plan and Sites > Sites or Admin > Dial Plan and Si

Polycom CMA System Operations Guide 466 Polycom, Inc. Time Server Specify whether to connect to a time server for automatic system time settings.Selec

Dial Plan Setup OperationsPolycom, Inc. 467 NAT Configuration Specify whether the endpoint systems should determine the NAT Public WAN Address auto

Polycom CMA System Operations Guide 468 Polycom, Inc. Backup Registrar ServerSpecify the IP address or DNS name of a backup SIP registrar server for t

Dial Plan Setup OperationsPolycom, Inc. 469 FECC Type of Service ValueSpecify the IP Precedence or Diffserv value for Far End Camera Control packet

Operating in Maximum Security EnvironmentsPolycom, Inc. 29 Other than this requirement, the conference settings, conference password, and chairpers

Polycom CMA System Operations Guide 470 Polycom, Inc. Meeting Password Specify the password users must supply to join multipoint calls on this endpoin

Dial Plan Setup OperationsPolycom, Inc. 471 Web Access Port Specify the port to use when accessing the endpoint system’s web interface.If you chang

Polycom CMA System Operations Guide 472 Polycom, Inc. Enter all IPs allowed to Connect via the webSpecify (by IP addresses using regular expression no

Dial Plan Setup OperationsPolycom, Inc. 473 View Site InformationTo view information about an existing site1 Go to Admin > Dial Plan and Sites &

Polycom CMA System Operations Guide 474 Polycom, Inc. 3 In the Assign Locations to Sites dialog box, select the site of interest and click Specify Loc

Dial Plan Setup OperationsPolycom, Inc. 475 Edit Site SettingsTo edit settings for a site1 Go to Admin > Dial Plan and Sites > Sites or Admin

Polycom CMA System Operations Guide 476 Polycom, Inc. Delete a SiteTo delete a site1 Go to Admin > Dial Plan and Sites > Sites or Admin > Dia

Dial Plan Setup OperationsPolycom, Inc. 477 a Create a CSV file in the format described here. The import requires a CSV file in the following forma

Polycom CMA System Operations Guide 478 Polycom, Inc. Site Link OperationsWhen you add a site link, you enter the starting and ending sites of the lin

Dial Plan Setup OperationsPolycom, Inc. 479 View the Site Links ListTo view the Site Links list Go to Admin > Dial Plan and Sites > Site-Lin

ContentsPolycom, Inc. v Copy an Existing Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55Edit a Conference . . .

Polycom CMA System Operations Guide 30 Polycom, Inc. • The System Time page does not include the Minutes Between Synchronization option when using an

Polycom CMA System Operations Guide 480 Polycom, Inc. To edit a site link1 Go to Admin > Dial Plan and Sites > Site-Links. 2 In the Site-Links l

Dial Plan Setup OperationsPolycom, Inc. 481 Add a Site-to-Site ExclusionBefore you can create a site link exclusion, you must add two or more sites

Polycom CMA System Operations Guide 482 Polycom, Inc. TerritoriesA territory is a set of one or more sites for which a CMA system is responsible. By d

Dial Plan Setup OperationsPolycom, Inc. 483 3 Change the Territory Info and Associated Sites information of the Add Territories dialog box as neede

Polycom CMA System Operations Guide 484 Polycom, Inc. 3 In the Cloud Info section of the Add Network Cloud dialog box, enter a unique and meaningful N

Dial Plan Setup OperationsPolycom, Inc. 485 Dial Plan Service OperationsDial plan services are special features that video endpoint system users ca

Polycom CMA System Operations Guide 486 Polycom, Inc. Simplified DialingSimplified dialing is a service that allows video endpoint system users to acc

Dial Plan Setup OperationsPolycom, Inc. 487 Gateway ServiceThese services are provided by a gateway to endpoints. For example, gateways usually hav

Polycom CMA System Operations Guide 488 Polycom, Inc. For use in simplified dialingDevice Capability Specify the type of connection the device can han

Dial Plan Setup OperationsPolycom, Inc. 489 MCU ServiceThese services allow devices to use specific MCU features and settings when making a call. F

Operating in Maximum Security EnvironmentsPolycom, Inc. 31 Session ManagementThe Session Management page allows an administrator to change but not

Polycom CMA System Operations Guide 490 Polycom, Inc. View the Services ListThis page shows the services that have been defined in your dial plan. The

Dial Plan Setup OperationsPolycom, Inc. 491 4 Click OK.The new service is added to the system. Edit a ServiceYou can make changes to a service.To e

Polycom CMA System Operations Guide 492 Polycom, Inc. Dial Rule OperationsDial rules describe how the CMA system gatekeeper should resolve addresses i

Dial Plan Setup OperationsPolycom, Inc. 493 Start Value The starting number to use as a prefix, which displays only for rules with the Prefix Rang

Polycom CMA System Operations Guide 494 Polycom, Inc. Default Dial RulesThe CMA system has three default dial rules. With these defaults, the system c

Dial Plan Setup OperationsPolycom, Inc. 495 Routing ActionsA routing action informs the CMA system what to do based on the dial rule’s associated p

Polycom CMA System Operations Guide 496 Polycom, Inc. • Route to a neighboring gatekeeper. If you have entered information about neighboring gatekeepe

Dial Plan Setup OperationsPolycom, Inc. 497 Add a Dial RuleTo add a dial rule1 Go to Admin > Dial Plan > Dial Rules. 2 In the Dial Rules list

Polycom CMA System Operations Guide 498 Polycom, Inc. To enable or disable a dialing rule1 Go to Admin > Dial Plan > Dial Rules. 2 In the Dial R

Dial Plan Setup OperationsPolycom, Inc. 499 You cannot use least-cost routing when:• The route cannot be identified.• The required resources are un

Polycom CMA System Operations Guide 32 Polycom, Inc. Local User Account ManagementThe Local User Account Management page allows an administrator to ch

Polycom CMA System Operations Guide 500 Polycom, Inc. The following table lists area codes for the San Francisco Bay Area and Southern California. The

Dial Plan Setup OperationsPolycom, Inc. 501 The following table lists area codes for San Jose, Monterrey, and Southern California. Call Scenario On

Polycom CMA System Operations Guide 502 Polycom, Inc. Determining Area CodesIt is recommended you enter area codes for:• The area in which the site is

Dial Plan Setup OperationsPolycom, Inc. 503 LCR operations include:• View the Least Cost Routing Tables List• Add a Least Cost Routing Table• Edit

Polycom CMA System Operations Guide 504 Polycom, Inc. 3 In the Edit LCR dialog box, edit the Name, Description, and New Route information as required.

Dial Plan Setup OperationsPolycom, Inc. 505 Within the CMA system, an E.164 alias provided in a Dial String Reservation has a higher priority than

Polycom CMA System Operations Guide 506 Polycom, Inc. 441009 (an example of an E.164 Alias)Here the Prefix is derived from the Based on Device Type

Dial Plan Setup OperationsPolycom, Inc. 507 Field DescriptionPrefix The Prefix is the first part of the E.164 Numbering Scheme and c

Polycom CMA System Operations Guide 508 Polycom, Inc. Based on Device Type SettingsThe CMA system’s Based on device Type option is mutually exclusive

Dial Plan Setup OperationsPolycom, Inc. 509 3 Click on Edit. The Edit User dialog will display.4 Click on Dial String Reservations.5 Select your en

Operating in Maximum Security EnvironmentsPolycom, Inc. 33 Reset System PasswordsThe CMA system has several underlying service passwords. The Reset

Polycom CMA System Operations Guide 510 Polycom, Inc. NoteThe total number of digits specified for an E.164 numbering scheme (alias) must be 15 digits

Polycom, Inc. 511 37Remote Alert Setup OperationsThis chapter describes how to configure the Polycom® Converged Management Application™ (CMA®) system

Polycom CMA System Operations Guide 512 Polycom, Inc. Set Up CMA System-generated E-mail AccountTo set the CMA system-generated E-mail account1 Go to

Remote Alert Setup OperationsPolycom, Inc. 513 Set CMA System Remote Alert Level SettingsThe CMA system monitors and reports events regarding its p

Polycom CMA System Operations Guide 514 Polycom, Inc. Redundant Server Down(In redundant CMA system configurations only.) The connection or synchroniz

Remote Alert Setup OperationsPolycom, Inc. 515 3 Click Update.Set Endpoint Alert Level SettingsMonitored endpoints send events to the CMA system. T

Polycom CMA System Operations Guide 516 Polycom, Inc. 3 Click Update.Add a Remote Alert ProfileYou can add a remote alert profile to identify which de

Remote Alert Setup OperationsPolycom, Inc. 517 To add a remote alert profile1 Go to Admin > Alert Settings > Remote Alert Profiles.2 On the R

Polycom CMA System Operations Guide 518 Polycom, Inc. b In the Available Devices list, select the devices to add to the profile. Use CTRL to select mu

Remote Alert Setup OperationsPolycom, Inc. 519 Edit a Remote Alert ProfileTo edit a Remote Alert Profile1 Go to Admin > Alert Settings > Remo

Polycom CMA System Operations Guide 34 Polycom, Inc. To restore a system from a backup archive1 Restore the system to its factory default configuratio

Polycom CMA System Operations Guide 520 Polycom, Inc. Disable CMA System Remote AlertsTo disable all (system and device) CMA System remote alerts1 Go

Polycom, Inc. 521 38System Management and MaintenanceThis chapter describes the following Polycom® Converged Management Application™ (CMA®) system op

Polycom CMA System Operations Guide 522 Polycom, Inc. • Upgrading the system when upgrades/patches are made available. See “Update the Polycom CMA Sys

System Management and MaintenancePolycom, Inc. 523 Auditor Best Practices The following are some of our recommendations for auditing best practices

Polycom CMA System Operations Guide 524 Polycom, Inc.

Polycom, Inc. 525 39System Backup and Recovery OperationsThis chapter provides an overview of the Polycom® Converged Management Application™ (CMA®) b

Polycom CMA System Operations Guide 526 Polycom, Inc. Backup the CMA System Internal DatabasesThis topic describes how to create a backup of the CMA s

System Backup and Recovery OperationsPolycom, Inc. 527 4 When the operation is completed, click OK.5 Browse to the location specified in step 3 and

Polycom CMA System Operations Guide 528 Polycom, Inc. Restore from a Backup ArchiveA user with the Administrator role can restore the CMA system using

Polycom, Inc. 529 40System TroubleshootingThis chapter provides Polycom® Converged Management Application™ (CMA®) system troubleshooting information.

Operating in Maximum Security EnvironmentsPolycom, Inc. 35 If the CMA system detects an intrusion, it displays a system alert on the user interface

Polycom CMA System Operations Guide 530 Polycom, Inc. • CMA System Report—Use this option to generate and download a SystemInfo.txt file that describe

System TroubleshootingPolycom, Inc. 531 Troubleshooting Specific Types of IssuesThis section describes information on troubleshooting specific typ

Polycom CMA System Operations Guide 532 Polycom, Inc. The MCU cannot register with the CMA system.Some MCU vendors register with a GRQ message instead

System TroubleshootingPolycom, Inc. 533 Point-to-Point Calling Problems and SolutionsProblem Description SolutionsViewStation and ViaVideo have an

Polycom CMA System Operations Guide 534 Polycom, Inc. MCU and Gateway Dialing Problems and SolutionsProblem Description SolutionsCall fails when using

System TroubleshootingPolycom, Inc. 535 Conference On Demand Problems and SolutionsGatekeeper Cause CodesProblem Description SolutionsDialing a Con

Polycom CMA System Operations Guide 536 Polycom, Inc. 161 The registering device’s permissions have expired162 The registering device has a duplicate

Polycom, Inc. 537 ASystem Security and Port UsageThis section provides an overview of the port usage and security required by the Polycom® Converged

Polycom CMA System Operations Guide 538 Polycom, Inc. Outbound Ports Used by the Polycom CMA SystemThe following table lists all outbound ports that t

System Security and Port UsagePolycom, Inc. 539 TCP/UDP 1719 Used by the gatekeeper for H.323 RAS messagesTCP/UDP 1720 Used by the gatekeeper for Q

Polycom CMA System Operations Guide 36 Polycom, Inc. CMA ConfigurationThe CMA Configuration pane displays information about the configuration of the C

Polycom CMA System Operations Guide 540 Polycom, Inc.

Operating in Maximum Security EnvironmentsPolycom, Inc. 37 Report AdministrationThe only Report Administration function supported on a CMA system o

Polycom CMA System Operations Guide 38 Polycom, Inc.

Polycom, Inc. 39 4Polycom® CMA® System Conference Scheduling OverviewThis chapter providesan introduction to the Polycom® Converged Management Applic

Polycom CMA System Operations Guide vi Polycom, Inc. Bundled Provisioning View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Polycom CMA System Operations Guide 40 Polycom, Inc. — If you see a login banner, click Accept to accept the terms and continue.If you cannot connect

Polycom® CMA® System Conference Scheduling OverviewPolycom, Inc. 41 The Conference views have these sections. Section DescriptionViews The views yo

Polycom CMA System Operations Guide 42 Polycom, Inc. Conference Views—Future and OngoingThe Conference list in both the Future and Ongoing view has th

Polycom® CMA® System Conference Scheduling OverviewPolycom, Inc. 43 Conference StatesConferences may be in the following states.Conference Name The

Polycom CMA System Operations Guide 44 Polycom, Inc. Context-Sensitive Conference ActionsBesides the constant Refresh and Add actions, the Confere

Polycom® CMA® System Conference Scheduling OverviewPolycom, Inc. 45 General Scheduling InformationYou may find the following general topics useful

Polycom CMA System Operations Guide 46 Polycom, Inc. Because this bridge list depends on the template selection, users should make their template sele

Polycom® CMA® System Conference Scheduling OverviewPolycom, Inc. 47 Some notes about bridge reassignment:• The bridge reassignment process only occ

Polycom CMA System Operations Guide 48 Polycom, Inc.

Polycom, Inc. 49 5Conference Scheduling OperationsThis chapter describes the Polycom® Converged Management Application™ (CMA®) system conference sch

ContentsPolycom, Inc. vii Provisioning of LifeSize Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164Reporting . . . . . . . .

Polycom CMA System Operations Guide 50 Polycom, Inc. 3 To make the conference recurring, click Recurrence and in the Appointment Recurrence dialog box

Conference Scheduling OperationsPolycom, Inc. 51 7 To add a guest from the Guest Book:a Click Add From Guest Book.b In the Add From Guest Book dial

Polycom CMA System Operations Guide 52 Polycom, Inc. c If the guest has an H.323 (IP) endpoint, configure these settings:Bit Rate (Video only) Set as

Conference Scheduling OperationsPolycom, Inc. 53 d If the guest has a SIP (IP) endpoint, configure these settings:e If the guest has an H.320 (ISDN

Polycom CMA System Operations Guide 54 Polycom, Inc. a Review their availability and adjust the conference date and time as needed.b To edit a partici

Conference Scheduling OperationsPolycom, Inc. 55 b As needed, add information in the Enter additional notes to include in the email section.c Click

Polycom CMA System Operations Guide 56 Polycom, Inc. Edit a ConferenceOnly future conferences can be edited. Active or past conferences cannot be edit

Conference Scheduling OperationsPolycom, Inc. 57 8 To send an updated E-mail to your participants:a Copy additional people on the notification and/

Polycom CMA System Operations Guide 58 Polycom, Inc. a If the guest has an H.323 (IP) endpoint, configure these settings:b If the guest has a SIP (IP)

Conference Scheduling OperationsPolycom, Inc. 59 c If the guest has an H.320 (ISDN) endpoint, configure these settings:6 Click OK.View Scheduling I

Polycom CMA System Operations Guide viii Polycom, Inc. Clear the Status of Scheduled Provisioning . . . . . . . . . . . . . . . . . . . . . 189Cance

Polycom CMA System Operations Guide 60 Polycom, Inc. The View conference page appears displaying the following details about the conference:3 Click Ba

Polycom, Inc. 61 6Advanced Scheduling OperationsThis chapter describes how users with the Advanced Scheduler role have more options when scheduling c

Polycom CMA System Operations Guide 62 Polycom, Inc. 2 As needed, configure these settings on the Conference Settings dialog box. The settings that yo

Advanced Scheduling OperationsPolycom, Inc. 63 Chairperson PasscodeIf Enable Chairperson is selected, the system assigns an 15-digit Chairperson Pa

Polycom CMA System Operations Guide 64 Polycom, Inc. Bit Rate Specifies the maximum connection speed for endpoints in the conference. Individual endpo

Advanced Scheduling OperationsPolycom, Inc. 65 People + Content Controls the ability for one endpoint to send two types of data—a data stream and a

Polycom CMA System Operations Guide 66 Polycom, Inc. 3 If the conference is configured for Chairperson or Lecturer modes, assign participants leadersh

Advanced Scheduling OperationsPolycom, Inc. 67 Select a Bridge for a ConferenceBy default, when scheduling a conference, the CMA system will automa

Polycom CMA System Operations Guide 68 Polycom, Inc. If the port count is within 5% of the maximum ports available, it is displayed in red.3 To change

Polycom, Inc. 69 7Conference and Participant Management OperationsThis chapter describes the Polycom® Converged Management Application™ (CMA®) syste

ContentsPolycom, Inc. ix Provisioning Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218Software

Polycom CMA System Operations Guide 70 Polycom, Inc. The conference page appears in a new tab displaying the Participants list. The Participants list

Conference and Participant Management OperationsPolycom, Inc. 71 4 Use these participant actions as needed: Change Layout For applicable endpoints.

Polycom CMA System Operations Guide 72 Polycom, Inc. Add Additional Participants to an Active ConferenceOperators can add additional participants to a

Conference and Participant Management OperationsPolycom, Inc. 73 c Select the participant’s name from the list.The participant’s name appears in th

Polycom CMA System Operations Guide 74 Polycom, Inc. 7 To initiate the system dial out to the room, select the room from the New Conference Participan

Conference and Participant Management OperationsPolycom, Inc. 75 Add a Participant from a Favorites List to an Active ConferenceBy default, users a

Polycom CMA System Operations Guide 76 Polycom, Inc. Manage a Participant’s Endpoint During a ConferenceThe Manage page also allows operators to manag

Conference and Participant Management OperationsPolycom, Inc. 77 View a Participant’s Details During a ConferenceThis procedure describes how to vi

Polycom CMA System Operations Guide 78 Polycom, Inc. — If you select Call Details, you’ll see these participant details:Gatekeeper The gatekeeper with

Conference and Participant Management OperationsPolycom, Inc. 79 — If you select Call Quality of Service, you’ll see these standard service measure